Best Seller
Our most-loved oversized tees featuring relatable work-life humor, premium fabrics, and everyday...
Our most-loved oversized tees featuring relatable work-life humor, premium fabrics, and everyday...
At Underpaid Collective, every product is made to order through verified production and fulfillment partners. This allows us to maintain high product quality while ensuring responsible and sustainable manufacturing.
Because items are custom manufactured after order placement, our return and exchange policy is designed to balance customer satisfaction with responsible production practices.
We support size exchanges within 7 days of delivery, subject to the following conditions:
• Product must be unused and unwashed
• Product must be returned with original tags and packaging intact
• Exchange is allowed only for the same product design
Reverse pickup services may be arranged subject to service availability at the customer’s delivery location. If reverse pickup is not serviceable at the customer’s pin code, customers may be required to self-ship the product(s) to our return address.
To cover courier and logistics handling costs, a reverse shipment handling fee of ₹100 per order (irrespective of number of items) may apply for size exchanges. This charge does not apply if the exchange is due to an incorrect, defective, or damaged product.
Reverse pickup attempts may be made up to three times. If pickup cannot be completed, customers may be requested to self-ship the product(s) back to our return address.
Returned products must be in the same condition as shipped — unused, unwashed, with all original tags and packaging intact. Products returned in used or damaged condition may not be eligible for exchange.
Please allow up to 7 days from the date we receive the returned product(s) for exchange processing.
Customers are encouraged to review the size chart carefully before placing an order.
We provide free replacement or refund if:
• Wrong product or size is delivered
• Manufacturing or printing defect is found
• Product arrives damaged during transit
Customers must contact us within 48 hours of delivery with clear supporting proof and order details.
Once verified, replacement or refund will be processed at no additional cost.
To process exchange, replacement, or refund requests, customers may be required to provide supporting proof in accordance with verification standards followed by our production and logistics partners.
Depending on the request type, the following proof may be required:
Customers may be required to provide:
• Clear photos of the defective or damaged area
• Close-up image of the issue
• Photo showing product tag or size label
• Photo of outer packaging and shipping label
• Unboxing video (recommended for faster verification)
Customers may be required to provide:
• Clear photo of the received product
• Photo showing product tag or size label
• Photo of packaging with shipping label visible
❌ General Returns
Since products are made to order, returns based on personal preference, style, or fit are not supported. Customers are encouraged to review product details and size charts carefully before placing orders.
Customers are responsible for providing accurate shipping details during checkout.
Orders returned due to incorrect or incomplete address details are not eligible for refunds. Re-shipping may require additional shipping charges.
Refunds are issued only in cases of manufacturing defects, incorrect products, or fulfillment errors.
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
Shipping charges (if applicable) are non-refundable unless the issue occurred from our side.
Orders may be cancelled within 2 hours of placement.
Once production begins, cancellations may not be possible as items are custom manufactured.
If a shipment is lost or damaged during transit, we will assist in coordinating with courier partners to resolve the issue. Replacement or refund (if applicable) will be processed after courier confirmation.
To request an exchange or report an issue, contact:
📧 support@underpaidcollective.com
Please include:
• Order number
• Product details
• Issue description
• Supporting images or videos (if applicable)
Our team will guide you through the return or exchange process.
